Terms of Service

Last updated: October 4, 2026

1. Scope

These terms apply to the use of MockupChat at mockupchat.com (the "Service"), provided by Lucas Kleipödszus, lkmedia, Felchenstraße 21, 76437 Rastatt, Germany ("we", "us"). Deviating terms of users do not apply.

2. The Service

MockupChat is a design tool for creating mockups of chat conversations as images, for marketing, product demos, storytelling and presentations. The free plan offers selected platforms and watermarked PNG exports without an account. The Pro plan unlocks all platforms, watermark-free exports, device frames, social formats, cloud projects and image uploads. Features marked "coming soon" are not part of the current offer.

3. Account

Some features require an account. You must provide a valid email address and keep access to it secure. You are responsible for activity under your account.

4. Pro subscription and payment

Pro costs USD 9.99 per month, including VAT where applicable. Taxes are calculated at checkout based on your billing address.
Payment is made in advance through our payment provider Stripe. The subscription renews automatically each month.
You can cancel at any time in the customer portal on your billing page. Cancellation takes effect at the end of the current billing period; you keep Pro until then. Amounts already paid for a started period are not refunded, unless the law requires otherwise.
If a payment fails, we may pause Pro features until the payment is completed. We will announce price changes at least 30 days in advance by email; they apply from the next billing period, and you may cancel before they take effect.

5. Right of withdrawal for consumers

If you are a consumer in the EU, you have the following statutory right of withdrawal.

Withdrawal instructions

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise the right of withdrawal, you must inform us (Lucas Kleipödszus, lkmedia, Felchenstraße 21, 76437 Rastatt, Germany, email: lucas@lkmedia.net) of your decision by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but this is not mandatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we receive your notice, using the same means of payment you used, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement. If you requested that the services begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal.

Early expiry for digital content

Your right of withdrawal expires early if you expressly agree at checkout that we begin performing the contract before the withdrawal period ends, and you confirm your knowledge that you thereby lose your right of withdrawal (§ 356 (5) BGB). In that case Pro is unlocked immediately.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Lucas Kleipödszus, lkmedia, Felchenstraße 21, 76437 Rastatt, Germany, email: lucas@lkmedia.net:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: MockupChat Pro subscription
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

6. Acceptable use

Mockups must not be used to deceive. In particular, you may not use the Service or its output to:

present invented conversations as real, e.g. as fake reviews or fake testimonials passed off as genuine customer statements;
impersonate real people, companies or authorities, or create content that suggests they said something they did not;
commit fraud, phishing, scams, extortion or other unlawful acts, or to harass, defame or threaten anyone;
infringe the rights of others, including copyrights, trademarks and personality rights;
circumvent the watermark, paywall, rate limits or security of the Service.

Where a mockup could be mistaken for a real conversation, label it clearly (e.g. "Illustration" or "Dramatization"), and follow the advertising rules that apply to you. You are responsible for the content you create and how you use it. We may suspend or terminate accounts that violate these rules; for Pro users we will, where reasonable, give notice first.

7. Your content

You keep all rights to the content you create and upload. You grant us a non-exclusive license to store, process and display it solely to provide the Service to you. You confirm that you have the necessary rights to uploaded images.

8. Trademarks

WhatsApp, iMessage, Instagram, Messenger, Telegram, Signal, LINE, WeChat, Tinder, TikTok, X, Discord, Slack, Microsoft Teams, Reddit and Snapchat are trademarks of their respective owners. MockupChat is not affiliated with, endorsed or sponsored by them. The names and designs are reproduced only to create realistic mockups; you are responsible for respecting the trademark and brand guidelines of these companies in your own use.

9. Availability

We aim for high availability but cannot guarantee uninterrupted access. Maintenance, security incidents and events beyond our control may cause interruptions. We may change features as long as the core purpose of the paid plan is preserved.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For slight negligence we are liable only for breaches of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible and on which you may regularly rely), limited to the foreseeable damage typical for this type of contract. Otherwise our liability is excluded.

11. Changes to these terms

We may update these terms for valid reasons, e.g. legal changes or new features. We will inform Pro users by email at least 30 days before changes take effect. If you do not object within that period, the new terms apply; we will point out this consequence and your right to object in the notice. If you object, either party may terminate the subscription.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence. If you are a merchant, the place of jurisdiction is our place of business. Should any provision be invalid, the remaining provisions remain unaffected.

Questions? Email lucas@lkmedia.net. See also our privacy policy and imprint.